Free shipping and returns on all orders aboveCAD 80

To help you shop with confidence, Maison Margiela Canada has gathered clear answers to your most common questions regarding our products, shipping, and returns.


What are your shipping times?

All orders are processed within 1-2 business days. Estimated delivery times are:
Within Canada: 3-6 business days
To the United States: 6-8 business days
Other international destinations: 6-10 business days
Remote areas: May take an additional 1-3 days
In case of extreme weather conditions or natural disasters, shipping delays of 1-6 days may occur.

What are the shipping costs?

Shipping fees are calculated as follows:
Orders over CAD 80: Free shipping
Orders under CAD 80: Flat shipping fee of CAD15

What payment methods do you accept?

We accept Paypal、Credit Card as our secure payment method. All transactions are protected with SSL encryption to ensure the security of your financial data.

How can I track my order?

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to track your shipment on the carrier’s website.

Can I modify or cancel my order after purchase?

Orders are processed quickly after payment.
If your order has not been shipped yet, we may be able to cancel or modify it.
If your order has already been shipped, you will need to return it following our return policy.

Do you offer discounts or promotions?

Yes, we regularly offer promotions and discount codes.
Check our website https://www.maisonmargielaca.com/ for current deals.
Subscribe to our newsletter for exclusive offers.

How do I return a product?

We accept returns within 30 days of receiving your order.
Returns are free, and we provide a prepaid return label.
The item must be in perfect condition and in its original packaging.
Items marked as “non-returnable” are not eligible for return.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, We will send a replacement or arrange a return based on your preference.

Do your products come with a warranty?

Yes, all our products come with a legal warranty of conformity and protection against hidden defects, in accordance with applicable laws. For warranty claims, please contact us.

Do you ship internationally?

Currently, we ship within the Canada and select neighboring countries. To check if we can ship to your location, please verify at checkout or contact our customer service team.


Contact

Address:

West Georgia Street 244
Vancouver, BC V6C 3E1
Canada

Email: [email protected]

Phone: +1 604 (982) 909-8848